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[March 2016] If you’re having service performed on your motor vehicle, would you be happier with a service center that can quickly look at parts inventory and tell you immediately that the part is in-stock or one that tells you it will take two weeks to receive and install the part?
Your answer is a no-brainer, right? Of course you’d choose the organized service center that has a system in place to have parts on hand so you don’t have to wait your vehicle back on the road.
These are the types of situations that can make or break a sale — whether for service or a new vehicle purchase — because of the way the customer is treated. In an age when technology reigns and there’s always someone who can provide service faster and better, motor vehicle manufacturers and their dealer networks must keep up with the competition in order to turn a profit.
CuroGens mv360 was created specifically for motor vehicle manufacturers that communicate across many different production, sales and service locations. It’s a seamless, simple to use and flexible solution that facilitates improved communication and data sharing by integrating a manufacturer’s ERP system with Microsoft Cloud solutions including Microsoft Dynamics CRM and Windows Azure.
Here are some examples how CuroGens mv360 helps the manufacturer, dealer and customer:
Benefits for the Manufacturer
- Greater access to inventory business intelligence in one centralized location
- Quick snapshots of unit inventory and any issues related to service
- Simplified pre-authorization and approval of warranty claims as reported by dealers
Benefits for the Dealer/Service Center
- The ultimate in a user-friendly, cloud-based technology designed to enhance efficiencies
- One-stop access to important information about unit inventory and manufacturer resources
- Real-time access to unit inventory by VIN/HIN, warranty claims and service advisories
- Simplified pre-authorization process for warranty claims
- Quick and easy process for SPIFF registration
Benefits for the Customer
- Knowledgeable service center staff that can bring up vehicle history with the click of a button
- More timely service performance
- More accurate and timely build for custom ordered vehicles such as RVs, boats and specialty trucks
- Better overall experience with both the manufacturer and dealer representatives
For more information how CuroGens mv360 can specifically help your business, download the mv360 product sheet and solution brief, or contact us at learnmore@curogens.com for a free demo.
